Help

:mused: Life Documentation

(things used with all systems)

Stud Pump Documentation

Milk Made Documentation

 

Tank Updates:

Support Tickets:

How to submit a ticket:

  1. Choose “Support” from breasts or “Submit a Ticket” from the Support Center support wall.
  2. Choose “New Ticket”
  3. Pick a category
  4. Enter a title for your ticket
  5. Enter a brief description of your issue.
  6. “Add Event” to your ticket to provide more information.

sURL: http://maps.secondlife.com/secondlife/mused/107/130/26

Lost Password or New Account?

Vist the in-world support center. You will see a terminal on the wall. Click Website Registration. This will send you a new password securely.

sURL: http://maps.secondlife.com/secondlife/mused/107/130/26

Contact Us

Your questions are best answered by submitting a ticket. Someone will be with you as soon as possible regarding your submission. If a Support Staff member is in the support office, then they are available to answer questions so please feel free to instant message them with any questions you might have. (roles are listed below)

  • Madeea Nakamura – Creator
  • Sarah Showboat – Creator
  • Shiinto Ceawlin – Developer
  • Zindonas Loxingly – Support Administrator
  • Cali Ciaco – Support Staff
  • Reiger Fang – Support Staff
  • Eversky Aeon – Group Chat Administrator
  • Trin1 Resident – Group Moderator
  • musedskynet Resident – Store Bot (do not IM)
  • Tormented Littlebird – Accountant (do not IM)

Alternately, you may submit a question on this website by using this form.

Please allow 24-48 hours time for processing and troubleshooting.

Store Policy

:mused:

We love to get suggestions from our customers and users as to ways to improve our products, store, and other items they would like to see added. So much so we have added a way for people to put suggestions in that we can see, manage, work from and allow other users to vote on. It is done through the support ticket system you can find instructions for it above. Suggestions given in any other way: IM, group chats, notecards etc. will not be considered.

We sell products for adults, we expect our users to act like adults. Problems should be handled with the ticket system. Throwing a temper tantrum, complaining, or in any other way behaving like a child will get you shown to the door not the VIP lounge.

We do not support transferring products to your alternate avatars for free.

EXCHANGE, REFUND, & REDELIVERY

• Products are no transfer unless otherwise stated • Delivery failure – In the event of a server error or lag, copy/mod/no transfer items not delivered to the purchaser will be re-delivered upon request through ticket submission. Details from purchaser’s transaction history must be included in your “Redelivery Request Ticket” .

(purple button : http://maps.secondlife.com/secondlife/mused/107/130/26)

How to submit a ticket: 1.Choose “Support” from breasts or “Submit a Ticket” from the Support Center support wall. 2. Choose “New Ticket” 3: Pick a category 4:Enter a title for your ticket 5: Enter a brief description of your issue. 6: “Add Event” to your ticket to provide more information.

• Purchase inquiries older than 30 days can not be supported due to limitations in transaction history logs. • No copy, transferable items lost to asset server mishap, failed deliveries or any other means can NOT be replaced or refunded. Please submit a ticket to LL.

• Duplicate purchases (on non transferable items) will gladly be refunded. If you purchased the WRONG item or buy a gift for the WRONG person, this is a mistake we can not compensate for. We do not provide store credit as an option.

*IMPORTANT INFORMATION* Please provide  full transaction information including transaction ID, date, and time in your ticket submission so that a member of staff can more efficiently assist you. Your ticket can not be resolved until you have done so and will be closed after 48 hours if proper submission has not been provided to complete this process.

UPDATES

Check the product release notes out @ http://musedlife.com/

COPYRIGHT

Anyone who copies :mused: products will be dealt with as follows : • with an abuse report that will lead to the immediate close of the blamed person’s account • with a DMCA (Digital Millennium Copyright Act) report set for this case to launch juridical proceedings from which a trial for the violation deemed necessary could occur. Any person who owns a non official copy of an item or a part of an item will be subjected to legal proceedings leading to sanctions from Linden Lab. If you see any of :mused: creations that do not state Madeea Nakamura/Tormented Littlebird as creator please send this information immediately to Madeea Nakamura (notecard please with snapshot and landmark to item in question) so proper action can take place.

CUSTOM WORK

Not currently accepting custom work.

Custom Skin/Tint Matching

Unfortunately, we can NOT help you with one-on-one custom skin tinting/matching for free. Demos have been provided so that you may try with the breasts to match your avatar skin before committing to purchase. There is a charge of L$ 675 (maximum time is 30 min. of assistance) to have a member from our staff help you with this process. (Please note not all members of staff can help with this and may be too busy taking care of important tickets). This is NOT a service we usually provide. You must submit a ticket if you would like help with this and IF a member of staff is able to help you they will contact you within 24-48 hours. If you have not been contacted within this time frame then a member of staff is not able to help you at this time and your ticket will be closed. We simply can not help every individual with their modifications or customizations.

This does NOT mean a member of staff will provide you with a custom skin created just for you. If someone is able to provide you with this assistance, they will only aid in the skin selection process from the provided skin texture huds included with the product and TRY to help you tint the product. It is at the member of staffs discretion to continue trying to help beyond the maximum time allotted and if  there are any additional fees for the extended time.

Please be advised this is not a perfect process and what appears to match “perfectly” to you may not look the same to someone else due to a difference in light settings and other various factors.

The “A Guide to Skin Matching Prim Breasts” can explain some of these attributing factors and provide insight on how the mechanics of second life lighting works.  http://musedlife.com/2014/03/03/a-guide-to-skin-matching-prim-breasts/

Modifications

We are unable to support end user or third party modifications. While we do our best to help our users enjoy our products to there fullest we are not able to recreate every change made to our products. We are not able to trouble shoot problems that arise when a product’s script or build has been modified. Similarly we do not have the resources to help users make modification to our products beyond what is supported via appearance HUDs and settings menus.